I'm sorry you're experiencing this.
To help us troubleshoot what's causing the video issues you're experiencing, could you do the following?
- At the bottom of the video player, click on the Settings icon > Report Video Issues
- Check the relevant categories and write any additional details and click Submit. This will automatically send us useful information that will help us debug what might be causing the issue you're experiencing.
Please let me know after you've submitted the form so that we can investigate the issue!
Viki Community Support Team