Kristie, I have had it intermittently again today - and I click on the chat box, it shows no one. Even though I'm there. Then it shows 1. Then it doesn't show anything. Or it shows "someone's name IN " and nothing beneath it. I'm frustrated but frankly right now I believe the chat box malfunction is the least of the problems right now.
Thank you though very much for your response finally and I will stop asking for any fixes on the chat box.