Help! Can't get a response from the support team!

I got the Viki pass and paid for it, but I still see commercials. I have sent 3 messages to the support team with no answer. I tried everything they say to try in the troubleshooting area, but still see commercials. Moreover, when I go to the “cancel membership” area to cancel (because if no one helps me, then I might as well cancel), I don’t even show as having a subscription! So I can’t cancel it! Next month I will have the $3.99 taken from my bank again and no one responds to my problem!!!

Hi Maria, the support team will respond to your help request at the earliest time possible. Thanks for your patience!