No d___ support for viki pass

why is there NO ACTUAL SUPPORT?

https://support.viki.com/hc/en-us/categories/200011340-Payments-and-Subscriptions

E-mail addresses:

info@viki.com
help@viki.com

???

there is support if you DON’T FIND answers in the link that lutra posted file a ticket with the viki support center, here’s the email

do they take a month to respond?