[Solved] Known Issue: Access to contribute.viki.com (Inbox/Messages)

Hi everyone,

We are aware that https://contribute.viki.com/ is currently down (due to Google Cloud issues). This includes access to the Inbox/Messages function and we’re sorry for the inconvenience caused!

The team is looking into it at the moment; please stay tuned for updates.


UPDATE, May 05 12:35hrs UTC +8:

Access to https://contribute.viki.com/ and your inbox/messages is now back up!

-You might need to clear your browser’s cache and cookies first to refresh the page and see the fix.

For other technical issues, please send details (screenshots included) to our Help Center at bit.ly/VikiHelp and we will get back to you as soon as possible.


I’ve been unable to access my inbox since this morning…it keeps loading forever or gives me an error message telling me to try again in 30 seconds. My internet is definitely not the problem; I’m able to watch a drama in HD while running an MS Teams meeting at the same time. Everything else loads in seconds.

I suddenly gained access, so I thought the issue was resolved and flagged my own topic. However, I realised that none of my messages were loading. When I tried to refresh, it’s back to the loading page.
I’m sorry, moderators, for the confusion.

Is anyone else experiencing the same issues?


I too experienced the same this morning but it is resolved i can access it now.


I had the same last night. It seems okay now.


Apparently it’s now fixed

eu também não estou conseguindo entrar na caixa de mensagens

Aparentemente, agora está consertado

a minha caixa de mensagens voltou ao normal agora.

1 Like

Awesome! :wink::+1:t5::confetti_ball::tada: