[Solved] Known issue: Error when playing episodes on web browser


Is anyone else seeing this message when they pick certain dramas?
I tried:

  • You are my destiny
  • Oh My baby

And this message popped up. Other dramas do start playing.

I had it once a week ago, possibly You are my destiny, didn’t follow the suggestion. Just reloaded that page and the video started.

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I tried at different times (since a few hours ago), but still getting the error message. Weird.

Wait I will try it myself and edit this comment later …

Now the error is consistent. But there is no note at Help Center or twitter until now. Don’t know if we have a lucky time slot to contact Viki.

@jeslynl @mariliam

A Viki problem?
As for me using PC, Win 10, Mozilla Firefox 78.0.2

I’m on the PC too, Win 10, Chrome 84.0.4147.89

I now have it too with:


I also tried the ones you mentioned and they don’t work either. Others I tried, work fine.

Laptop, Windows 10, Mozilla Firefox.

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I’m glad I saw Life- Love on the line. Maybe they are going to add restrict access to many more dramas? A while back, I worked in a lot of dramas, and now I have no access to them bc they have Restricted Access. I feel so used. hahahaha (joking).

Thanks for the tag, @lutra!

Our team has been made aware that some videos are returning an error when viewing via a web browser at Viki.com. We are taking a closer look at the issue and working on a fix right away.

Thank you for your patience meanwhile! Please stay tuned for further updates on this thread.


Hi everyone, this issue has been fixed. You should now be able to resume playing and watching videos on a web browser. Thank you for being patient with us and for your excellent support details! :slight_smile:


It works. :slight_smile:

Thank you, for your reply. About the excellent support details it’s been some time at Viki for me now, so I know roughly what information is needed to get to the root of the problem. Nice that it is fixed now. Have a great time.


Yes, for me it works as well.
Thanks to the team for fixing the issue and for listening :smile: