Subtitle & Segment count frozen

Does anyone else have trouble with their subtitle en segment counter on their profile?
There seems to be a glitch in the project contributions as well as @deadliftdiva_548 pointed out
in another thread.

First it didn’t register any of my segmenting work and now I can only see the segmenting work I did (before I could only see the subtitles). I did help on a project today with segmenting, but my segment counter stayed the same.

I also subtitled a little on a project to see if my subtitle count would increase, but it stayed frozen for a couple of hours. It did go up a little bit, but I don’t think that is representative of the work I’ve actually done.

I was wondering if anyone else was having trouble with this specifically.

japp. many cant see their counting subs and so

1 Like

Same problem here, so annoying.

1 Like

Must be a system glitch or something. I wonder if they are keeping track of them somewhere somehow… :worried:

it´s the bug, which is on viki since two months already xd


The same here


I got a message saying they fixed it :slight_smile:

Did you actually see the change? I’m having the same problem. It’s now saying that I need another 2500+ subs to maintain my QC status. I’ve posted on Viki Support, but it’s been a week and no one has gotten back to me. I guess it’s not a site-wide problem but a problem for a few? Weird.

1 Like

It’s happened to me several times. It’s really annoying when they have an ongoing badge contest and i want to track my progress. The missing subs/segments showed up several hours later.


I think so, but I’m not 100% sure that I got all my subs back. I assume they kept track of it :slight_smile:

If I’m not mistaken it did take a while for it to ‘unfreeze’.
I have now learned to occasionally keep track of my subs/segments myself.

1 Like

My sub count is frozen too! :rage:

I think I should start doing this when I come back as well. How do you keep track?

1 Like

Usually if you look at your projects before you sub / seg, you see a counter for how much you did for that episode. I write down that number. I made a couple of segments / subs and then refresh the projects page, to see if the counter went up. After I’m done, I write down the ‘new’ number for the project. Sometimes I just had to count the amount in the contributions. Different methods to keep track :slight_smile:

That sucks :open_mouth:

1 Like

Thank you so much!

1 Like

Hi everyone,

Thank you for writing and bringing this to our attention. If you’re still experiencing these issues, could you please write in to the Help Center and provide screenshots, if possible? This will greatly help our team to investigate further.

Thank you.

Viki Community Team

1 Like

Hi Camille,

I will do that if I notice it again :slight_smile:

1 Like