Subtitles assumption with vikipass

Those are good but are more in regards to subtitles being provided by volunteers. Not much on “your subscription does not include subtitles”. Because it’s suprising that even though it says "volunteers " a lot of people can’t put 2 and 2 together and understand that they are only paying for the ability to see episodes faster and without subtitles.

I’ve read all these posts and there are great suggestions; but I have one question - why doesn’t VIKI (the corporation) care about the dissatisfaction with its’ product - not just the subscribers who don’t understand how VIKI works; but also those of us who do understand and are fed up with sub-whiners!. I’ve tried everything - ‘asking for patience, please support the volunteers, no, you don’t pay for subbing, VIKI is global - isn’t that amazing!’ A corporation that has this many complaints about its product does nothing to fix it??? Does Rakuten not oversee its subsidiary?

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I’ve asked myself the same question.

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I know, right? Their PR department is not that great.

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