The Translating is not working

[QueenOFhearts7]

me too with 2 different dramas...angels eyes n doctor stranger...it seem that all ep added during the weekend and today have a sub problem although it says 80-100% completed...i doubled checked with old ep from the same dramas n work just fine..even tried different language but nothing..omg drives me crazy cos doesnt seem to be a general problem as not many people complained...any idea how can u email technical team of viki?or can u suggest sth else that can be done?? ty

[yasmina22]

**I have the same problem for Arabic or English in some series and episodes also
And sometimes showing a part of the translation and the rest does not appear
Please Help**

[pitchoun54]

Same problem for me.
I have this problem for the 2 days past but only with the news translations and not with the old drama.
I use firefox.

[junique]

The same problem occurrs with the german subtitles in episode 3 part 4 on "Fabulous 30" (haven't checked the other episodes yet and the english subtitles on the newest episode (9) of "Triangle".

If you want to sent in a request go to http://support.viki.com/hc/en-us/requests/new or write a mail to help@viki.com

[msdreamy]

hope Viki will help us soon

[QueenOFhearts7]

still the same for the 4th day....i dont mind waiting for the problem to be fixed but it would be nice if someone had actually inform us about the situation n the progress if any of fixing...has anyone got any answer back from help center?

[junique]

Yes, I've received the answer, that they are aware of the problem and the engineering team is working on it. They also ask for additional details to have a better chance to locate the bug.
If some of you are still thinking about writing a request about this issue include stuff like if you watch from your computer or mobile, which browser you use, the country you are currently in (location from where you watch the videos) and if possible a screencast from a video with which you encountered the problem, because this will help the team out and they will be able to fix it sooner. I hope I didn't miss anything.

[haiqa1]

So they don't show up when watching the video, but appear when you open sub editor or swgmwnt timer?

[msdreamy]

I GOT AN ANSWER

4 me it is enough that they are working to solve the problem

[junique]

It seems to work for me now. I could watch episode 9 of "Triangle" with eng subs today. This was one of the videos I encountered the issue with.

[msdreamy]

Ep 6 from Jang bo ri is here that my team translated last night is working
but 5 which we did few days ago isn't

[lettersoftransit]

I'm currently watching Jang Bo Ri (episode 15) with Spanish subs because the English subs stop showing after the first few minutes.

The subs I finished this weekend on Fall In Love With Me (episode 8) are not showing up either. I can't see most of the subtitles in english done these last few days. I do hope Viki is solving this problem, because it's getting a little frustrating. My portuguese team on Fall In Love With Me are working on the subs and they aren't showing up.

[dramaaaaa]

Witch's Romance and Angel Eyes as well aren't working.

[msdreamy]

it is finally workgoing
go! check it!

[forever_eve]

I just found this problem today in my case.
I did subtitles in Czech for "Angel 'n' Devil" and "We got married 4" today and no progress shows up in the video player and it looks like nobody even worked on those subtitles (just like in the screen in the first post). But when I get in to the subtitles editor they are there, it is fully subed. But nothing shows up in the video player for watching.
Anyone else is having those problems again like me today?

[ilikedeadclowns]

It takes a while for the video player to be updated with subtitles & % points (it doesn't happen instantly). At least it used to.

[forever_eve]

Yeah, I know it is not immediately. But it never took like 10 to 12 hours and it still doesn't showing up.

[brittni_atkinson_225]

I'm actually having trouble subtitling at all. For some reason when I try to select the language to translate from. It will either give me the incorrect language or just English even though the show is not in English. Does anyone know why this is? Is it maybe just my computer? Thank you.

[rsharp_381]

We are having the same trouble. Some series the English subtitles are shown as complete and show up. Other series they show as 100% complete in the menu, in fact we saw those episodes before with the subtitles, but when we actually launch the episode there is a warning that there are no subtitles for that episode. When doing the drop down menu it’s does not give the option of any subtitles, just auto audio CC. It doesn’t show the list of languages and how complete the languages are translated like normal. Help.

[lutra]

Should be okay now.
https://twitter.com/VikiStatus