Edit: you mean that you didn’t know if the abuser was a Viki staff member?
Is it another joke? Xd
If they try to segment without having done nssa, what about the content provider? I don’t think it’s a good idea…
It must have been a new member. Yeah, it is hard to believe they don’t know how we work and why we work like that.
(I wanted to delete A from B because I misunderstood it in a good way so I let it)
I don’t really know who the unlucky viki staff members were to have to fix segments of an abuser without having foundations in nssa training and then re-fix it following your advice on extensions.
Maybe new members or members who didn’t know?
Because I think if they knew that the CM was ignorant, that they could just change CM who will recruit a CS and the CS would do it for them and that maybe, it would have saved them precious time… I think they would have listened to your suggestion?
I don’t really understand the move of recruiting a new CM who will give more work to Viki staff members by fixing segments because the CM didn’t know what a CS is or didn’t want to listen to his segmenter’s good advice.
I think I should just do what you did, asking Viki staff members to correct segments from abusers (actually, it’s a good idea so they will enroll in nssa, learn segmentation and they will understand our pain so they will take reports in a whole new level because they will have to fix them themselves and against abusive contributions, they will be more drastic and abusers would think twice. It could even be a training ground for Viki staff members when they learn in nssa program. There would be less abusers, less reports to take care of).
It’s the reason why I think giving feedbacks to Viki is important from our part:
- How can I detect some abnormalities in segmentation if I don’t understand segmentation and its basis?
How can we recognize abnormalities in the segment timer once we’re in there if we don’t know the visuals of a correct segment or the visual of an adequate extension?
How can we segment or fix correctly if we don’t know what is correct?
- (You have detected them because you’ve learnt it during your training in nssa, but not some Viki staff or new CM because they didn’t do it)
- How can I think of recruiting a Chief segmenter if I don’t know his role and the importance of it?
- (You know how to solve it because you know what a Chief segmenter is, but not the new CM or some Viki staff:
- between asking Viki staff or anyone who never did nssa at all and ask them to fix segments
- vs asking a chief segmenter to do it
Any volunteer here: what will you pick? Why? What’s the fastest and effective way?)
I think some Viki staff don’t really know how to work with volunteers because they are not volunteers and don’t know how we work.
They haven’t worked in a volunteer team to know why it’s like that, why if you touch here, it’s going to have consequences in this area, or why extensions are needed or why a CS is needed. Why we can be bothersome here and there, because we know that it’s going to ask us more work if it’s not done correctly at this step or by someone who knows the rules.
These are basic things that you know when you are CM (because it’s needed) and if you don’t know, just ask around.
Whom to ask? Team, moderators, editors, here on this forum.
But before asking, I think it’s best to read guides out there that everyone is normally aware of:
Nssa guides in translating, in segmenting and in channel roles:
All of them when you’re CM, you have to know them.
This is not highly recommended, it’s a must for me.
And these guides should also be read by Viki staff, because how can you solve what is wrong (our problems) if you don’t know what is correct/what is wrong?
If some Viki staff members don’t understand something we’re talking about, they can just ask us before. I don’t mind (I even prefer that vs they reply but not giving me an adequate solution to my problem).
In that way, they won’t need to read all the explanations we make (sometimes, I don’t know if the Viki staff knows this and that or will understand this and that, so to be clear in my ticket, I add many details (too many)). If they knew from reading the manual, they would understand immediately, they might know how to solve it fast and we won’t be bothersome. Gaining time for everyone.
I don’t know if they received a training or enough information about how it really works when they arrived, that’s why I think it’s not too idiot that they read these guides, they follow nssa training and they ask us questions in how we volunteer, the order, because maybe they don’t know how they can solve some of our problems fast, but we know (but they don’t know that we know or we don’t dare to tell them something different from their solution?)