For some time I have been having problems with Viki logging my out when I didn’t want to log out. I sent a request to the help center at the beginning of March but I haven’t heard from them yet. I’m wondering if there are people who have the same problem as I do. I’ve copy pasted my mesage to the help center below.
I’ve got an issue with logout and the issue is that I cannot decide anymore when to log out. Viki decides it for me and it logs me out on moments I don’t want to. Moments I get locked out:
When I go to another page within the site.
When I go to subtitle editor
When I click on ‘send’ after writing a long e-mail
After refreshing a page
These are not moments I would choose to log out but it still happens to me.
I hope something can be done to resolve this.
Thank you for reading.
@oriya Did you write Viki what browser you use, your device and which OS?
If not open your old request and add those informations send it, sometimes giving it a new push helps in getting an answer after two weeks time I would say it’s okay to give it another go.
OS = Operating System. For instance Windows 7, Windows 10, Linux or any of the Mac operating systems (Leopard or whatever)
So you would include in your message something like that:
“I am using a laptop with Windows 7 and the Firefox browser, updated to the latest version”
“I am using a tablet with Android Applepie and Google Chrome browser”