Recently i asked support for help because of a billing issue. I dont remember Viki like this in the past. The support person just gave me a canned response from her scripts of answer and I have been trying to tell her that is not the issue. Now whenever I email her she just says the subject is closed.
Do you guys get support like this. The thing is I HAVE PAID for the 9 months with no membership benefits and she refuses to help me. I have asked for management to intervene but she just closes it again. Viki did not used to be like this. What do you guys think. How do you get help?
I am now posting this on social media to see if anyone else is having the same issues.
This isn’t really related to the topic glykeria posted, but I’m sure a lot of us have had this problem. I remember Viki Support being quick to respond and helpful when I first started volunteering, but now, they just ignore my emails to Support and mark them as “closed.”
You should open a new topic and put it in the category “Bugs & Issues”.
I had some issues before and the Help Center was simply closing my requests without solving them. I talked about this here in the Discussion and everything got solved afterwards.