Audio for the videos won't work

I’m having problems with the audio whenever i’m watching videos on viki, it just doesnt seem to work no matter how many times i restart my computer or exit and re-enter the site. Please help!!

Hi @melanie_chin! I’m sorry to hear about your audio problems while watching videos on Viki.

Could you please try these steps and see if it works? http://support.viki.com/hc/en-us/articles/202660720-Helpful-troubleshooting-steps

If not, please write into the Help Center :smile: