Can't Upgrade Subscription

Although the Help information reads that Viki Pass+ is available “in the Americas,” when I try to upgrade my subscription, no subscription option (other than the one I have had for years) is available.
Has anybody else run into this…& solved it? I hope I’m not missing something obvious. Any help would be appreciated.

Thanks!
~Tsulaa

If you are in the Americas and you don’t see the option for plus, it’s the sort of thing, for which you should open a ticket in Help. They are the only ones who can solve it for you.

Thanks! I definitely plan to; however, I was curious if anybody else had the same situation.