Hi everyone!
I noticed that my Community Dashboard hasn’t been updating properly for the past few hours. The subtitle count isn’t increasing, and my recent work isn’t showing up either. The dashboard is not updating the subtitle count. It’s only showing one subtitle, even though I’ve done many.
I’ve already reported it to the Viki team, but I just wanted to ask if anyone else is facing the same issue. It might be a general glitch.
Hope this gets resolved soon!
Reagards
@snowdrop_08
Just a quick update — I noticed that a few more 2-3 subtitles have now been added to my profile dashboard, but it shows they were done just 2–3 minutes ago, even though I actually did them quite a while back. So it seems like the system is updating very slowly or with a delay.
Is anyone else noticing the same delay in their subtitle updates?
The same thing is happening to me. The subtitles I did in the last hour aren’t showing up at all.
Yes. It started for me around 6 hours ago. When I began to notice nothing is updating, I just stopped working on my projects.
I have the same issue. The episodes show the correct updated percentage, but the subtitle count has only gone up by 3-4.
Yes. I also stopped working after noticing the problem — it just didn’t feel right continuing without the dashboard updating.
Yes, same here! The episode percentages are updating, but the subtitle count is barely moving. Definitely looks like a system glitch. Let’s hope it gets fixed soon!
Looks like it might be a general glitch on Viki’s side. I’ve already reported it to the team, so hopefully they’re working on it. Let’s hope it gets fixed soon! Let’s keep each other posted!
Thank you for reporting it. Fingers crossed!
yeah! hope they will work on this asap.
same here and it seems, the recent contributions aren’t updating as well, it does in the editor but not on dashboard… I also lost sound on Viki today while on YT it worked, it worked after opening a new Viki website tab…
Just a quick update —The work I did yesterday has now been updated on my profile dashboard, but the subtitles I’m doing right now still aren’t showing up. It seems like the system is working, but very slowly.
Yep, I’m in the same boat. Messaged Viki Support too — let’s hope it gets fixed soon.
Same here. I edit some subtitles and only a few (like ten) were mentioned randomly on the profile.
On a show where I’m CS it looks like I haven’t touched any segments only subtitles… thankfully some of the segments are visible in my contributions…
Yupp the work I did about 6 hours ago is updating now on my profile. The system is working, but very slowly.
Gotcha. Thanks for the update ^^
Hi everyone!
The issue seems to be resolved now. Everything is showing up correctly again, including the subtitle numbers and progress. It is updating progress well with time now.
Thanks to everyone who responded earlier and shared their experience. Hope everything’s working fine on your end too!
Everything is back to normal. Thank you for making these posts 
i think there are certain times of day where everything on the dashboard is not updating. for the past few days since the issue started, i would notice that dashboard data just stays as is for a few hours and then gets updated in one big bulk hours after.
as of this time, my dashboard froze again, no update on anything i worked on for the past hours.