For the last week I have been unable to log-in with my email and ■■■■■■■■. The only way I can get in is to reset my ■■■■■■■■ EVERY TIME! This is absolutely ridiculous and Viki needs to fix this issue. I’ve been a member for years and I’m getting tired of really poor or inattentive customer support. I tried to add this and their horrible AI system said I couldn’t create the topic because of the 'WORD" ■■■■■■■■.
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Hello, @bjh13416!
Sorry to hear you’re dealing with this. Having to reset your “pass.word” every time you log in for a whole week is definitely not normal and I completely understand the frustration.
This kind of issue is unfortunately beyond what we can fix at the community level, so if you haven’t already, I’d recommend submitting a support ticket at https://support.viki.com/hc/en-us/requests/new?ticket_form_id=8932129801363 (support.viki.com) so the team can investigate your account directly.
As for the topic being blocked, the word “pass.word” tends to get flagged automatically by the forum filter, nothing personal!
Hope it gets sorted out soon. 
Enzo 
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