You said it so well. Viki had such a desire to become a great product. But now is just a greed factor, they are just into making money and forgetting about everyone and everything else that has helped them along the way.
They use everyone they can use for their own advantage without showing appreciation even in the simple form of communicating with the volunteers. They don't realize this is the reason why so many sites never make it or prosper for long.
I use to admire viki site a long time ago so much, but now I am so disappointed with what it has become today. It's even sadder bc we all know where this will end in the long run.