Grey bars instead of black when watching movies on viki

Hey Everyone ,
I have noticed now that whatever device i use excluding desktop apps show movies with pure grey boarders instead of black funny enough this only happens on movie content not shows shows are normal anyone else experience this

Yeah it’s the same here but on TV content (I don’t think I’ve ever watched a movie on Viki). For example the current show Romance of Twin Flower has the grey bars, it’s been the same on some other shows over the past few months too.

It’s not device specific either as it happens on Nvidia Shield, LG TVs app on WebOS and on my android tablet.

yeah seems to be about the time they switched the kind of sucky new player I just want them to fix it because it is super off putting and Kind of ruins the entire expertise.

This is still very much an issue

Still an issue. Makes some shows unwatchable on oled tvs

Any info or how to resolve that? It’s bad with them.

@kokosay i have had an active ticket for months post any links of affected shows i can add it to my ticket for review they are aware of it just need as much data as possible for a fix eta for a fix is unknown but more examples we give the better or so they tell me

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I’ve been having this problem as well and it usually only happens when watching on the Samsung TV app. The problem doesn’t seem to occur when watching on my phone, tablet, browser or Roku. Been looking for a solution everywhere but have yet to find anything that works.
Here’s a list of some shows where I’ve seen this happen.

https://www.viki.com/tv/40233c-the-furthest-distance
https://www.viki.com/tv/40377c-sword-and-fairy
https://www.viki.com/tv/38684c-you-are-my-glory
https://www.viki.com/tv/38687c-lie-to-love
https://www.viki.com/tv/38928c-winter-night
https://www.viki.com/tv/36955c-the-love-equations
https://www.viki.com/tv/38704c-when-you-be-me
https://www.viki.com/tv/38700c-binary-love
https://www.viki.com/tv/39098c-accidentally-meow-on-you
https://www.viki.com/tv/39902c-to-ship-someone

I have the same problem on a Sony Android TV on

Same problem here using fire TV stick app watching three body. Highly annoying.