Viki Support sends a lot of automatic and semi-automatic responses which are most of the time useless. And I think they don’t have a full overview of all the responses they sent per issue. So that might be the reason the issues get closed while we wait for solutions on their end.
4 Likes
Ah, maybe. That makes sense. If you don’t check your email and miss the two emails, your ticket will be closed and you’ll just be left waiting for a response without even realizing. The email is definitely very strange since you wouldn’t expect an email about confirming the issue since you’d already clicked “Yes, I need help.” when filing the ticket. 
2 Likes