This hot fix works for browsers on Windows PC.
The android viki app on my phone seems to work fine, doesn’t require to do this.
Not sure for IOS.
It shouldn’t matter for PC users whether if its windows, mac, linux, etc. This isn’t a user side issue but rather a system issue from viki. Timed comments will only show up if the episodes starts playing from the very beginning of the episode(with the viki logo animation) - if you leave and come back to the same episode, timed comments won’t show up anymore because the system remembers where you left off and it wont start from the beginning of the show. By clicking on the ‘next episode button’ this will somehow bypass the systems memory and triggers the episode to play from the start. The viki logo animation must show up and play for timed comments to work, this is probably coded in the system where the logo animation must be true for timed comments to be true as well. I hope the IT team look in to it.