How long does it take for Viki to delete a channel?

So I emailed viki help center delete my channel, and Its been like 7 months, so i just thought maybe they may be having problems. There was another channel i wanted to delete and they haven’t deleted and its been 2 months already. If anyone can answer me please do and I know some of you must be having the same problem as me.

Hi @kim_ji_yoo,

The Help Center has seen a high volume of tickets lately, so it might’ve gotten lost. I’m more than happy to help! Could you send me a PM here ( with the Channels you were wondering about? However, please note that there are several factors involved with Channel deletion so it can’t be guaranteed.

Viki Community Team