Inbox bug

General Discussion
41

Same over here, since yesterday.

42

Viki is driving me nuts since yesterday
 all kinds of errors.
Right now my PM box says I have 1 unread message but everything is empty.

43

I can’t delete messages!!! this is driving me crazy
the “405 not allowed” message keeps showing up
now I know I’m not alone, but there are so many bugs lately. the problem is, that is becoming a habit, so I don’t think is weird anymore but again is not something good that we get used to so many bugs an errors.

44

I actually got a response from the help center within 12 hours of sending a message this time.
This is the response I received. It helped to know there was a quick response with some info. It would be helpful if Viki were able to let people know that there may be problems in advance when they are working on something. That would help to lower the level of frustration if it was something we knew to expect. I know there are unexpected things that pop up, but when there are things that are known that could cause a disruption it would be helpful to have a notice posted.

Kristine, Sep 16 10:05 AM:
Hi there,

You should now be able to login. The reason you were experiencing those problems is because as the Viki community grows, the website can experience system errors due to a large amount of traffic. To fix this, our engineers are currently migrating data to a bigger, stronger system that can better handle user traffic. Because of this, you should see a dramatic decrease in login issues and system timeouts in the near future.

Unfortunately, our engineers reported that this issue may arise again later today. If that is the case, I recommend you check our Viki Status page on Twitter, where we update the Viki community about site-wide issues. You can find that page here: https://twitter.com/vikistatus

Best,
Kristine

45

Yeah I also told them a few times already to keep Viki users more informed. But it seems so hard to do so sometimes. Not only with this problem but also when there is trouble uploading eps
 then as a team you wait till you can work. Is it so hard for Viki staff to to post “Hi everyone, we have trouble with the ep, it should be fixed in about an hour.”
But maybe I think too simple
 I don’t know.

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