Is Chromecast and mobile app being blocked since today?

General Discussion
1

Yes Viki I already made a ticket this morning: #899797

Yesterday I was enjoying casting stuff on my TV by using my mobile phone so I could switch off my mac. Went to sleep and this morning I wanted to continue watching the drama so I tried to cast it on my tv. Nope won’t work. Tried again later… Still nothing. I was like ohh dear I hope my chromecast isn’t broken, what a relief all other casting apps like youtube work just fine while Viki remains not working.
Or actually the video loads in my app but as soon as I hit cast it goes like no my friend that ain’t gonna work for you!:smiling_imp:

Then I rolled out of bed to switch on my imac and tried to cast from there. Hey that works! So I tried to cast with my mobile app… no my friend :smiling_imp:

This evening I was like hey will it work with my Ipad? I switch it on and try to cast. Here you go my friend: Video failed to load. Error code: 30 :smiling_imp:

Ok how to solve this… let’s go to the help center:

Aha so it’s either a license issue or something to do with my phone/ipad?! But why won’t it work on my Ipad anymore and my Huawei P10 lite which was working just fine yesterday before I went to sleep. There was no update at night so it should work.

Yes I tried to reboot, reinstall aps, log out - log in… no my friend I ain’t gonna work, screw you idiot! :smiling_imp:

Really Viki?! Are you kidding me?!

2

Not working for me either. Worked ok yesterday. Tried rebooting phone =nope
Tried reboot chromecas3 =nope
Tried factory reset on chromecast=nope
Tried using galaxy tablet to cast= nope
Tried downloading the beta viki app to see if its the viki =nope

Waated 40 minutes fiddling with app and wifey ready to use me as punch bag.

What’s going on?

3

Good to know it’s not just me.
Please file a help request too if you didn’t already so Viki can see there are more people having this issue: https://support.viki.com/hc/en-us/requests/new

4

Done. Let’s hope it’s gets fixed soon .

5

Same video failed to load message. Error code 30. Cannot cast to TV from iPhone or iPad using Chromecast. Chromecast is working with other apps.

6

Does this bring any new suggestion for your problem?
https://twitter.com/VikiStatus
The put up something about Chromecast issues an hour ago.

7

It’s working again. I tweeted them yesterday after filing my ticket at the help center. Then they replied and asked for more info. I was like I gave you my ticket number, just check that and fix.

Good to know it’s fixed now.

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