I have no comment function and no Team Discussion for over a week now. Some other Viki volunteers have been missing this function for some more time and, like me, have opened a ticket to point out the problem. We were promised that they are working on the problem and we will be informed when there is more information. Unfortunately this is not happening and some have been waiting for over three weeks now.
The problem with the disappearing TD and comment function has existed for some time and we have so far been able to solve it by accepting the cookies on the “Coming soon” page. There it was still possible to select the “Social Media Cookies”. Unfortunately, this page no longer exists and this selection isn’t available in the new Cookie Policy window… Clearing the cache and accepting cookies again does not help.
It also only seems to affect countries in the EU, because when I log in with my account in Switzerland, the TD are there. In France, Germany, Austria and Italy they are gone. (This has been confirmed by other volunteers).
So if we don’t get a solution to this problem, soon all EU citizens will be without TD or we will all have to emigrate to Switzerland.
If anyone knows of another solution, that would be great, because I don’t want to have to move.
Have you tried to come to Viki using this page? If you accept all cookies from there, it usually works, even if accepting them elsewhere doesn’t.
It’s the only thing that worked for me when I had this problem and I’m in Europe too.
Of course you have to be logged out, with cookies and cache cleared.
https://www.viki.com/v1/explore
Don’t get fazed if it tells you the page does not exist. After a second, the cookies thingie will appear.
Unfortunately, they do not appear for me, but i’ll see if it comes up when i clear the cache again
…
I was actually able to open the banner, but unfortunately accepting cookies did not change anything
Hello From Greece! Here as well, the problem is more than obvious and annoying! It’s been more than 3 weeks that i’ve been sending messages to the support but…no answer.
I have tried any browser (mozila, chrome, vivaldi, opera), cleared the cache multiple times, changed my â– â– â– â– â– â– â– â– , used vpn connection, i accepted all kinds of cookies but unfortunately the problem is still here!
Did you try the link I gave in my previous post?
I have the same problem.
@irmar the link doesn’t work anymore. The cookies banner doesn’t appear. 
It appears only when I log out. What’s weird is that I can see the discussion on actors’ pages.
I don’t know if this will help but whenever I have had problems like the above, I log out of these Discussions…
And then I log out of Viki…
After this, I log back into Viki, open Discussions and click on the “:Log in” option. This has fixed the problems that I have had.
Thanks for your help, unfortunately it didn’t work either. The interesting thing is that the TD suddenly appear in Switzerland, I didn’t even have to log in again.
It appears to me, I just tried before posting the link. On Firefox, where I am not logged in. It tells you error, the page doesn’t exist, but the cookies banner appears after a second. The screenshot was taken just them, less than one day ago.
UPDATE: Unfortunately even after accepting the cookies in the banner, it now doesn’t work anymore. Our last resort has been taken from us!
Same. But it appears only when I’m not logged in. I click on “Accept All” but I still can’t see the comments section. I think I have to accept the cookies when I’m logged in.
I also remember that window, allowing us to accept cookies but I don’t see it anymore.
It has appeared for me, but unfortunately accepting cookies via this banner has not led to the same result as before. TD and the comment function are still missing.
You’re right. I hadn’t checked that. So that last “hack” we had is gone too, now. That’s upsetting.
UPDATE: I had to clear cache and cookies and login again, and now I am also without comments or TD.
Same problem here. Since 13.10. I don’t have any Team TD. I was in contact with someone from Viki but that was not helpful. Since 23.10. no response anymore. And yes, I have tried multiple Browser and possibilities zu accept cookies. IT seems to be a more serious problem.
Same problem here. Today, I discovered I still can’t access TD/Comments on my PC (I’ve tried everything, I think, it just won’t work, it’s been like this for a couple of weeks), but everything works perfectly fine on my laptop 
Very strange.
Hi,
I have a problem with the subtitle tools as the video is not showing and this has been the case for two days and it is still not resolved until now.
Is this problem only for me or for everyone?
Thank you
And now It’s my turn… I have requested help from Viki, I have done everything I can and it’s frustrating. Got inspired from @iashley and I can see TD via my phone, so I can continue working normally even if it’s going to take slightly more time.
Same here. I tried everything and still can’t access the team discussion. I wrote to support but haven’t even get a reply yet. 
I don’t have them on my phone, but lucky still on my computer.
But I not always have a computer next to me or with me.
I have none