Hey guys, I wanted to ask you if you have the same problem like me. Since today I can’t watch my dramas because the player is not working anymore which was worked fine yesterday but I don’t know why it’s like this.
Do you mind dropping us a note via the Help Center, with helpful information like your browser version, your location, some videos that you were not able to play, plus screenshots of error messages, if any?
We’ll have it forwarded to our awesome Customer Experience team who will be able to dig into this.
VIKI is a buggy mess, but I can confirm that the player is working on the latest versions of Chrome and Edge. I even used the browser on my phone. Everything is super tiny as expected, but it works nonetheless. I recommend logging in and out before resuming the video. Come to think of it, try a different show too.