[Solved] Reviews are not loading

General Discussion
21

I guess I have no other choice but to submit my reviews like that. welp, I’m doomed. :frowning_face: Well at least there is a way I can write them. Thanks.

1 Like
22

Hey everyone! The issue with the Reviews feature has been fixed! :slight_smile: You should now be able to submit reviews again.

Thank you for being patient with us while our team worked hard at a resolution!

4 Likes
23

Yea! Now I have to remember what I had wanted to write! (Won’t be too hard.)

edited: AND IT WORKS now! I was able to write longer reviews. Thank you for fixing it!

2 Likes
24

Thank you so much, Jeslyn! I will let other reviewers know.

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If I write an new review or edit (a old one) it on the mainpage of a drama I get no response even after refreshing the site. Has someone already noticed that, too?

27

Same problem here :frowning:

28

@mariliam I’d like to know why I can’t write a review that’s more than 40 characters (it even says minimum 40 ch.) Is there something wrong with the count?

For example this sentence won’t get accepted at submit:
A superbly done movie for a rainy day, don’t underrate it!

1 Like
29

I have the exact same problem since few weeks :frowning:

1 Like
30

Hi there @simi11,

Thank you for pointing this out! Just to verify, did you assigned a rating first to the show before trying to submit? Are you writing the review on web, android or iOS?

We seem to have a sporadic issue on web an android at the moment but we are still unable to replicate the issue. Do you mind sharing a screenshot of your attempt?

Thanks,
Mariliam

31

@mariliam Hi Mariliam, thanks for responding.

  1. I wrote on viki.com on Opera browser, not in a app… I rarely use the app on my phone.
  2. Review I wrote was on a older movie “shadows in the palace”
  3. I was able to post “A superbly done movie for a rainy day, don’t underrate it!” which are 59 characters… with more characters it wouldn’t let me submit. (I tried to edit to see the diff.)

If you noticed rose_shn commented below me that she has the same problem, I don’t know
where she wrote reviews but will tag her so she can tell. @rose_shn

Warm regards, Simi

1 Like
32

I always write my reviews through Chrome and the drama was The Sleuth of the Ming Dynasty where I can’t write any text at all and I have tried it many times.
He can take only the stars without a text but the strange thing is that it’s just this drama. I could write a review in others dramas but not in sleuth for whatever reason…

33

Hi there @simi11,

Thanks so much! After asking for your details our engineer was able to replicate the issue. It seems to be happening intermittently and is now scheduled for a fix!

I Will let you guys know once it’s resolved. Thanks so much for the information as well @rose_shn!

Mariliam

3 Likes
34

Just for the record, I have the same issue for I’ll Go To You When the Weather is Fine. Not only me, many viewers wrote in the comments sections that they were unable to write a review.
You write it, it’s within the 5000-character limit, you click on “Submit” and… nothing.
I’m on Opera.

35

Hey @simi11,

Thank you for your feedback! Improvements to this are currently in development and we should be seeing some improvements for Ratings and Reviews soon. Your idea is good and I will share it with the team to see how to best implement this, if possible, but just know that it might not happen with the first iteration.

@irmar the team is working on this fix to make sure everyone can post reviews again, but it might take a few days. :slight_smile:

Thanks again,
Mariliam

5 Likes
36

Now I have the sam problem with Good Casting, too. I can only send the review with stars without a text, like the problem with The Sleuth of the Ming Dynasty. So I think it’s not only some dramas but all channels are affected by this.