Please find below a summary of the conclusions of the call between Viki Community Staff and community members on Sept. 27, 2019.
- Staff: Marilliam, Camille, Amy, Sean
- Community: anna79_9, irmar, cgwm808, piranna, niennavalar, and theparrot
First off, an apology from the Community Team:
We are really sorry for everything that happened with the machine translations. We were not intending to upset anyone. There are of course things we need to look at and make better in the future. I want to sincerely apologize for all the troubles and issues that happened. I know you all have a lot of questions. We can have an open conversation about anything you want to do. We can go through the questions you shared. I also have a lot of topics I would like to go through with you.
This meeting is not only to apologize and make sure we’re on the same page, this is a very serious situation and it needs to be addressed in this manner. The most important part is to rebuild the relationship. There’s the trust problem between us and the community itself. And of course, this starts with explaining why all of these things have happened in the past. We promised things in the past and they haven’t been released.
Thereafter, these are the main points from our discussion, including going through the list of questions and recommendations from the community.
Machine translation implementation on French titles
- This recent implementation was a mistake, nor was it meant to overwrite existing community-created subtitles
- Though it was implemented in 2017 and overwrote subtitles then, the conclusion we came to after that instance was that we should NOT be overwriting subs. If it did overwrite existing community-created subtitles on September 19, that was a bug
- Identification of channels that are considered “inactive” will be improved
- On the Suggestion Tool front, we want to give power to the contribution teams to add and remove the suggestions on channels and episodes as needed, to streamline processes and avoid long editing from the teams involved
- We are committed to finding solutions via improvements on the community itself, by enhancing current tools available for contributors
- The machine translation tool itself needs further improvements which we have no intentions of experimenting or using it as broadly as previous
- Future use of machine translation to be as minimal as possible; If there is future machine translation use, more advance notice and clear deadlines will be communicated to Channel Managers and Moderators
Changes in Viki Staff delaying roll out of improvements for the community
- There have been many changes in staff, including the engineering and product management teams that work on community-focused improvements, as well as Community Team staff
- At this time, there are 4 Community Managers and 1 community-focused engineer
- We are allocating more engineering resources to focus on community-focused improvements and features
Timeline and more transparency on community improvements
- Viki to improve communications on changes, including site changes, not just features that are viewer-oriented (e.g. Viki homepage change)
- We are open to do more beta testing for larger site changes
- Currently in the works: Inbox improvements, Project finder (with volunteer finder improvements to be included in future versions), Moderation improvements related to channel hoarding, comments, and reviews, and other tools to prevent abuse
- Plans to share regular monthly updates
- We are in talks with our new legal counsel and we’ll be updating once we have more information on this.
- We are on the same page on tackling this issue. Currently the workflow to moderate requires a lot of manual processes, so we will be working on automation to enforce guidelines, which also will be improved on
- To better help us, please report any users you know who hoard channels so that we can more efficiently stop this type of abuse in the meantime
Improve onboarding to bring on new contributors
- Streamline onboarding processes and tutorials to ensure newcomers are able to get started more easily.
- We would like to work closely with community on tutorials to educate new contributors
Adding Editor Role
- We understand that this is an integral part of the channel team workflow that was championed by the community itself.
- An Editor role will be added, we are still in the process of figuring out how to fairly count these contributions
Thank you for reading.
-The Viki Community Team