Viki not playing

I am a paying subscriber. I watch viki everyday. Today it will no longer play anything. I keep get this message on everything,
Switch or update your browser
Your browser is not compatible with this content.
To continue, update your browser or switch to another browser. watch viki everyday. I’ve tried other browers & updating.

Did you put your settings to allowing cookies for your browser?
Did you go through your settings? Updates have a tendency to reset back to zero.

Hi there!
Either work your way through Viki provided Help Center:✓&query=video+not+playing✓&query=browser+update+change+but+video+player+still+not+working

As a paying user it is best to contact Viki via Help Center openly

or in private

Be sure to give them information about the device you are working with as well as browser and so on, don’t forget the version numbers.

Hope they can help you soon.

1 Like

I would also advise you to specifically mention any troubleshooting steps you’ve already taken such as logging out/in, clearing cache/cookies, trying alternate browsers, etc. because their standard first response to any technical issue is to suggest any of the above. If you mention it up front, hopefully you can skip that step, especially given how long their response times can be sometimes.

I feel like someone else mentioned this specific issue recently, but I’m not sure if they ever got it resolved. I hope you get a resolution soon.

Take some simple updated measures like:
1)clear google cache data.
2)How to Fix the "This Site Can't Be Reached" Error (5 Ways)
3) If you are currently on an unsupported browser or received the message that you were trying to access the site from an unsupported browser, the best thing to do is update the browser to the most current version available . :point_left: