Viki Pass Subscription Cancellation Problem

Hi! I tried to cancel my Viki Pass a few minutes ago and when I hit submit an error screen came up. So I refreshed the page like it suggested and the “Cancel your subscription” button below all of my information doesn’t appear anymore. Does that mean it’s cancelled? Because it still says my next billing date will be Feb 2nd and I don’t want to be charged if I don’t want to use it anymore. I’d really appreciate it if someone could tell me. Thanks. =)

Well since i am a QC i don’t really know about these issues but i think that it should be cancelled if your info does not appear anymore…
If you are still unsure you can always try to contact the viki help center…

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In my profile page, under my name, there is a logo with the vikipass, maybe if you go to your profile and the logo is not there, it means you cancelled your subscription. However just to be safe, you can send a message to the help center.

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Thank you both so much! I really appreciate it!