Viki's Chatbot VIA will be in Beta for Decades

Here is a mindless way to spend your time. Go to viki’s Help Center. Login. Click on the blue popped up button to evoke the chat bot. “VIA is currently still in Beta”.
It seems anything you write results in “here are some articles that might help” and links to various articles are presented. If you write “these are irrelevant” you again receive “here are some articles that might help” and links to other articles are presented.
My first query was when was my request for help, posted two weeks ago, going to be responded to.

Hi! I also tried to use it to look at a specific topic, if it doesn’t write “here are some articles that might help” it writes the question again, but it doesn’t help.