VPN on Viki

General Discussion
1

I don’t know if you’ve seen this, as it wasn’t directly sent out to us.
I’m not using any VPN, so I’m not directly impacted, but I know some are.

https://support.viki.com/hc/en-us/articles/4407636974611-Why-am-I-seeing-the-error-message-You-seem-to-be-using-a-proxy-or-VPN- July 19, 2022 01:28

If you see a VPN (Virtual Private Network) error message, this means that our system has detected that you are using a VPN, proxy, or “unblocker” service. Our content is available in specific regions and Viki’s Terms of Use prohibit users from using technology or other means to circumvent our content protection mechanisms.

[…] You are only able to access content that we make available in your region. Any Viki Pass or Rental purchased using a VPN or proxy service will not be available to you subsequently, and we will not provide a refund for such purchases. View our Refund Policy here - Viki Pass / Rental.

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2

Hi i’m new here just a week maybe and i got that message today. I dont use any of that and I’m confused and i don’t know what to do . If you know anything pls tell. Thank you.

3

To resolve the above error message, please follow these steps to troubleshoot:

Turn off VPNs, Proxies and any Bandwidth-sharing apps

I’ve turned off my VPN, why am I still seeing this error message?

Delete the cache and cookies from your device (Web & Android Only)

Submit a Report

Restart your device

Contact your ISP

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4

Thanks for your help it is all good now. :star_struck:

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