It is weird.
I tried to watch yesterday and today, it worked for me.
However for viewers, these ep don’t work. The last post on this matter was about 2 hours ago.
The current version is a reviewed version, some scenes have already been cut a few moments after it was first aired and at that time, I had been informed after it was changed that it would be changed (?) and I had to go through them x2 because I noticed 1 subtitle has been changed by Viki staff without informing me.
I hope it doesn’t mean every ep has to be checked again because of time syncing or censorship, I have lost +100 hours on this already.
I noticed with the most recent shows I’ve watched that I can start the drama no problem but when it gets to a certain episode, it won’t play. This started on my iPad coincidentally after an update but my Samsung tablet was still playing all the episodes. I didn’t realize it was a version issue until I updated that tablet too and now it’s having the same error message and won’t play. My phone hasn’t been updated and I can still watch all episodes there without issue. I’ve sent a report to support on the 1st of September and yet to get a reply from them.
There seems to be a coincidence in time between the comments about episodes not working and your update of the app (1 week)?
I don’t use the app and have been on computer when I checked that.
Maybe you can add in the request you sent the dramas titles you were watching so they can take a look on these channels.
Which dramas couldn’t you watch?
By any chance, do you perhaps remember which episode(s)?
FYI, got a message from Joreen working at Viki Help Center less than 6 hours ago, saying that their engineers have fixed the issue for my request.
They added that I should try to log out and log back in before trying again.
I haven’t tried on app because I don’t use the app, but these ep are still working on computer right now.
I will wait and see if people post again that these ep don’t work for the meantime.
I am not sure it works for you now. In case you still have this issue, you can contact them again or post it here while tagging Mariliam or ask Joreen.
Hi Piranna! Thanks for the info. I will try the log out advice on my iPad when i get home later and see if that works, i will give an update here on the result. I will try contacting support again if it’s not fixed and tag your contacts mentioned in your post. Thanks again!
Just thought to update. All devices are able to play episodes again. Only issues are place holding in episodes but this is negligible compared to our previous issue. I’m a happy camper again now that it’s sorted out and I can continue to get my drama fix! Thanks to all for your theories, suggestions and advice.
Episode 2 and Episode 14 of the drama Madame Antoine do not show up. There is a black screen with the message, “Sorry. There was an error loading this video”, and a button that, when pressed, takes me back to the homepage.
This issue persists after logging out, then back in, as well as after deleting cookies.
Other users in the comments (below the reviews) seem to be experiencing a similar glitch.
Does anyone of you have Mozilla Firefox to try?
I don’t know if it’s a location thing either I am in Germany.
Will check the episodes one more time.
Check and works - those two mentioned 2,14