UPDATE, August 11 08:00 hrs UTC:
Dear all, Viki services have fully recovered. Video playback has resumed for all across all supported devices.
If you continue to run into playback issues and have raised a ticket request via our Help Center, our customer experience team will get back to you as soon as possible. There might be a slight delay due to the huge volume of ticket requests over this period — please bear with us!
UPDATE, August 7 11:00 hrs UTC:
As we enter the weekend in some timezones, we are glad to share that we are mostly recovered. You can now resume watching videos on Viki.
If you are watching video via the Viki app and continue to see the error Please update your app, it is because the recovery of some of our sub-services is still in progress. We recommend trying again in 24 - 48 hours while our team works on full service recovery. Alternatively, you can watch videos via a web browser at Viki.com in the meantime.
As we enter the weekend, our updates here might be delayed (we will try our best!). For immediate updates or check-ins with status recovery, you can refer to our Twitter page @VikiStatus. (You can also access this page without owning a Twitter account.)
Once again, we appreciate your kind patience and understanding while we get the Viki service up and running again.
UPDATE, August 7 04:30 hrs UTC:
Video playback on Viki.com has been restored. If you continue to run into issues with your mobile or connected TV device, we’d like to suggest you try accessing Viki on a web browser in the meantime.
Full recovery of all Viki services continues to be in progress.
Dear volunteer community: If you were in the midst of segmenting, subtitling or editing, we’re happy to let you know that you can continue now. Of course, please rest if it’s time to!
Dear all,
Viki started experiencing downtime at approximately August 6 18:00 hrs UTC.
This affected several services across Viki.com and apps, including logins and video playback, and for volunteers, the subtitle editor.
We’re in the midst of full recovery, and are slowly getting services back up progressively by regions. We ask that you try again in a while. We will also provide a status update once the issue has been fixed for everyone.
The team is working to bring all services back up on Viki as soon as possible. Thank you for your patience and please stay tuned for further updates on this thread.
Unable to get to the Help Center to make a ticket. I’m sure the Viki teams are aware of the issue, but there’s nothing on their Twitter yet. Hoping to get word here!
