UPDATE!!
Today, which is day 4 after I used video “feedback” to tell viki staff about the miscount on the number of episodes on Hwarang I was told by “Marie” that the error had been corrected for all the moderators on the channel.
Strangely, too, both on the initial notice of receipt of my complaint and today, in a request for feedback, the viki system sent me the messages in Chinese. Alas, I can only read the Hanja I learned while studying Korean and the nameplate with my Chinese name on in which my dad made decades ago! So I sent another note about Radio Romance today.
This is the text of the original post:
@brendas @fsl_viki Help!
For anyone who has been a language moderator at viki, you are aware that you are limited to five “active” projects where “active” means that all episodes have not been subbed to 100%.
Compare website and a moderator’s dashboard for Hwarang.
I am co-channel manager of Hwarang. There are only 20 episodes to the drama but a moderator notified me that she and every other moderator have an additional “active” project because of a viki glitch.
On my own list Radio Romance shows up as incomplete because viki says on the dashboard that there are 17 episodes and only 16 are subbed. But the channel says there are 16 episodes.
I tried to use the “let us know link” but there was no appropriate topic to choose in the list provided.
I therefore chose “subtitles” and reported the problem.
Let’s count the days until I get a response. April 25 will be D-1.
Moderators, have you checked your own dashboard recently – are there any other people with obvious miscounts?
Is there anyone at viki Engineering capable of fixing the code which counts episodes for a channel?
If anyone corresponds with viki staff currently and can provide a name that I can send this to, I would really appreciate the name!
