Hello everyone! We’re so happy the snack boxes have started arriving. Thank you for noticing the little touches we added to try and make the boxing experience unique and special. 
Hi @sweethope and @hoshi_san85 - Viki has paid all shipping fees in advance so you should not be incurring any shipping fees but depending on the country you reside in, you may incur what is commonly known as a customs tax. If this happens, Viki will send you a digital gift card as reimbursement for your customs tax. Be sure to follow these instructions as we unfortunately won’t be able to reimburse anyone without proper documentation. Thank you!
Steps below:
- Save your payment receipt and any accompanying documentation
- Open a ticket through our Contributor Help Center here.
- Select “Contribution Tool Issues” from the menu dropdown
- In the ticket subject line put: “Customs Fees Reimbursement for 2023 Year-End QC Gift”
- Include all the proper documentation showing custom tax amount + payment.
Hi @VictoriaRoma ! I see that the vendor has all the items listed on their website and you can use that to start your list for item + brand. Link here. You can also use the “common allergens” as the main ingredients and send them to DHL. Hopefully that will be enough. If not, I’m sure they will let you know immediately if they need more info. In the meantime, we’ll also reach out to the vendor to see if we can get the nutritional breakdown in case you end up needing that too. But as time if of the essence, I recommend starting off with the above. Hope this helps!