We are having the same trouble. Some series the English subtitles are shown as complete and show up. Other series they show as 100% complete in the menu, in fact we saw those episodes before with the subtitles, but when we actually launch the episode there is a warning that there are no subtitles for that episode. When doing the drop down menu it’s does not give the option of any subtitles, just auto audio CC. It doesn’t show the list of languages and how complete the languages are translated like normal. Help.