I just hope that people won't flood tickets for the same subject, maybe it solves 1 problem, but if it causes a lot of other unique problems not to be solved at the same time, if we talk about the quantity of solved problems or solved tickets...
There are other ways that everyone used, making multiple post here or a post in the viki assistance forum, like, etc.
Why not making a poll with yes/no or contact the audience with this poll and post the results somewhere.
There are other ways to be heard from Viki and that don't impact other volunteers requests.
It's important that we have the site in multiple languages and it's also important that other requests are also solved, right?
So taking into consideration other requests, I don't flood them asking for the same scripts or reporting, but I can take some news after a while to know if there's some progress.
Yes, I rejoice what you say, the person who reads our complains is not necessarily the one who's responsible, so venting out our anger on people who don't deserve it or didn't have something to do with the changes...
I think as volunteers, we have all lived this in our life, audience complaining about faster subs or editing. The people who read our posts are not so much different from us, they have to read our complains + hundreds of complains from the audience x 20 languages x 1K dramas. Imagine you have to answer to this every day, it's just tiring, we all know.
Even if contrary to us, it's a job, it's not an easy job to keep calm, whereas we are free to not answer, to ignore or to vent out our anger in our answer, too. They're not as free as we are.
So the sympathy I have for volunteers who try to answer audience pleas, I also have the same sympathy for the one who has to read my ticket and I have even more sympathy for them if they have to do it every day and with people who might overstep the boundaries of being respectful.
If I know the reader doesn't deserve my wrath and is from the front office and not the back office or the tech department or the ones who decided to remove languages, why would I vent out my frustration on this person/the wrong department? I'm mistaken.
But if I'm angry, I make sure I'm venting out on the right person.
As Irmar would say, it's not that the request is not legit or right or wrong, it's the way we convey it, it's the way we ask things or reply, same for the audience, same for volunteers.
All in all, I think we want the same thing (the languages back) and we have the same opinion about the front office's not being the ones who are responsible, but we would do it differently to obtain what we want.