I just wish the reports/requests in help center were funtional
PS.: What should I do now, if I want to report someone for creating horrendous subtitles (straight up google translate, not even genders of characters matching)?
The displayed method is clicking the report button, but the only case I’ve gotton response is this
And it’s the case where I pressed the report button, so you should have the username. I also attached the screenshots by adding them in the help center as a continuation of the report.
It got closed, because I didn’t respond within a week, while I was waiting for an answer for more than a year XD
A lot of reports look like that
I have started, directly after reporting a person, to copy the same text in the opened ticket again and the link to the profile and the drama. This way I can track who I have reported for what in the tickets at all.
Maybe that’s a solution for you in the future to track that. And the help center responds to my report. Most of the time I get an answer before the ticket is closed. For the others, where I didn’t write anything, there is no reply.
I started doing it too since I noticed (I didn’t paste it here, because privacy), but mostly for myself.
My reports still are unanswered for most parts.
I think it might be an issue of a popular/unpopular language?
And I don’t report that many people so maybe if I did it more I’d get a higher percentage of answered reports? I have few reports so they might have just gotten unlucky.
I kind of do, too.
It got closed without any reason, so it’s the original issue reopened
Off topic, but,
We can have a “Most Unanswered Tickets” championship. One can win various prizes across different categories – most unanswered, most closed tickets without answering, no action taken on subject of the ticket.
@vikicommunity so these 2 will be gone ?? How will I reach sb when after 22 days nobody reads my open ticket. Although I was answered sb will read my ticket, it looks now after 1 month my Open ticket wasn’t read yet.
So, as I read here others with having Open tickets for very long, it looks at the ask community section the questions or posts are faster read…
so where does this leave me or us in general?
Please ad somewhere removal of Moderator position, since Viki changes regions, folks have no access to work on it, so please facilitate removal.
Over a year ago I had this problem Viki solved it after some time and again “miraculously” put me there once again, please remove me, see ticket! Much appreciated
Re: Suggested revision for viki training video Viki U: Contributor Basics @00:11 “Let’s get go!” needs to be corrected to “Let’s get going!”
1:01 “How long a subtitle is on screen for is based on the length of the segment.” The “for” should be removed.
1:53 “Subtitles are dialogue, music, and signage displayed on screen.” should be rewritten to:
subtitles are the written form of dialogue, music lyrics, and text on screen.” Signage has a specific meaning and would not, for example, include a newspaper headline, a portion of a written document, a magazine or book’s name, etc.
3:10 “Segmenters create segments using viki’s Subber tool” should be rewritten to “Segmenters create segments using viki’s segment timer tool”
3:21 “After the segments are complete, English subtitlers complete the English subtitles.” should be re-written to “After the segments are created, English subtitlers create the English subtitles.”
4:15 “Who the subtitle team members are & their specific role in the channel” Should be re-written as “The avatars/viki names for each channel team member and their specfic role on the team.” (Why is an & used when the video didn’t need to save two spaces from the three character word “and”?)
Viki U 105: Team Structure and Workflow @2:19 “English moderator assigns parts to subtitlers.” I have personally contributed to over 300 channels and never once has the English moderator had the luxury of a team so large that parts could be assigned. It is usually please come when you can and sub as much as you can”
Hi, I have the same problem, and I use a Macbook. The application has the same problem.
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