Hi @irmar. thank you for your note! i’m sure it wasn’t the most fun having to share this part of viki history with me. i appreciate the candidness and look forward to setting some time aside so i can familiarize myself with your list.
i’ve been on every side of this situation - as a customer requesting items, as the community team advocating for our members, and as the product team listening to both the customer and the company. i can share that there’s frustration and disappointment no matter where you land and as despite the best intentions, things are never quite as simple or straighforward as one hopes… especially here in tech!!!
all this said, one small way we can start improving on the situation is in how we communicate with you. this means collaborating with our fellow teams to inform you in advance of a feature, functionality or change that you might be impacted by, provide you with insight into why an item was chosen (perhaps over something else), give you more context as to why that solution was chosen (maybe the other solution would have caused X to break), allow you to submit feedback on an iteration, and sharing quickly if/when something goes wrong.
i know it’s going to take time and work to repair past hurts and there will be bumpy times for sure! i just want you to know that i don’t take what you’ve expressed lightly and will do the best by this amazing community. thank you for listening!