I am not saying I hate viki or anything, but I am annoyed that it's so buggy. Every week or couple of weeks there is a new bug. Sometimes it's fixed, sometimes not. I still see the website changing language randomly.
The improvements we suggest are very seldom heard (the disappearance of the "suggest a subtitle" bubble was one, the formatting shortcuts in Subtitle Editor were another of those who made me happy), whereas they implement unasked things which make things worse. An example. We have complained about reviews from people who haven't watched the show? Viki implements a screen at the end of an episode which encourages people to go leave a review since episode 1 and obscures the last OST and preview. Where's the logic?
The inbox is still uncomfortable. The space where we write doesn't wrap, so we cannot see all the words we type. The list of messages in the inbox is so widely spaced that we have to scroll a lot and change pages a lot. And every time you do some work like deleting messages on some page, it will take you back to page 1 instead of letting you continue.
The project finder still brings you to episodes which don't need an intruder outside of the team, as for instance the trailers and clips. And the link leads you to the Channel Manager instead of your language moderator (poor CMs are being flooded with messages in all the languages in the world, suggesting to translate the clips and "making of").
The Volunteer Finder only lists people active three years ago, who have long since moved on.
They brought a robot which not only filled in empty segments, but over-wrote good subs lovingly made by teams. They since took it off, but it wrecked havoc, and we were never asked about this.
We asked them to be more transparent with the future subscribers about the fact that viki pass is not about subs. We asked for the spam comments about the subs be moderated. Nothing has been done about those things.
Should I list more? I don't think it's necessary, we all know the issues all too well.
I know you are a positive person who tends to see the good in everything, and I admire you for that, but the situation here has become undefendable.
There are good volunteers who have been active for years and turn away from viki every day. I know those in my language maybe you know those in yours.