They changed the cover to a more official one, and itās still written 26. Itās probably only a mistake, Iāll give her that. They should probably change it soon.
Yeah Viki really should screen future CMās better and deal with abusers faster. But some abusers are around for a long time already and their accounts are still not suspended while many people reported those over and over again.
But wow a deadline to apply for a position. Does she plan to only add people in august or does she plan to ignore everyone who wants a position after that date?
A lot of CMs do that nowadays. They write on the cover page when they are going to review the applications and make their choice so that they donāt just end up taking the ones who apply first. Of course, if later someone applies for a language that doesnāt have a moderator yet, they can still be added.
They lately selected a Channel Manager for a movie that was reported for
copying 3000 subs from some illegal streaming platform to Viki for Chin. to Eng. subs
translating a movie into Korean and Chinese using different translators (there werenāt any differences, it was 1:1 the same, no alterations, nothing) => after being confronted they first told that they didnāt do it, then that they shared their account, then they deleted subs, but still continued to subtitle Chinese to English
that started off as a Japanese to English translator not knowing Japanese
subs in supposed mother tongue are 98% Deepl (only very few sentences differ or female/male forms are adjusted, referring to longer sentences as short stuff might always match a Translator anyway)
They were reported more than 2 months ago. But now selected as CM. Why? Because before selecting someone reports arenāt checked it seems. So I do criticize this. My last CM report (for another matter) before this one was answered about 7 months after submitting it.
On the other hand, many established people have issues with English, maybe even with their native language, and itās rather difficult to do anything about it. Furthermore, I would people who have issues with their respective language to perhaps avoid moderating/editing at least, but Viki wonāt be able to prove these issues. There are too many languages in the first place, and not everyone might be objective either in making recommendations. There are many conflicts and I received anonymous PMs as well as weird claims before as a CM. If someone hands me proper evidence, fine, but itās not my business if someone is accused of āhaving too short deadlines as a moderatorā. Then donāt subtitle for them.
Anyway, except for very obvious cases, a CM basically only has to know enough English to communicate and do their job by selecting appropriate staff members. This has happened here, I guess.
This thread should be renamed to something more provocative for Viki. Such as āNot everybody has the right to be a CMā. Or āWe refuse to work for abusers as CMsā
@justine_desmoulins, you are too polite! This is a debacle what Vikiās team is doing.
Honestly, for some even subtitling would be hardā¦ But I understand the difficulties of proving, and we always come to the same conclusion that each language should have a representative. But for Viki that means potentially loosing people who increase the quantity of subtitles on their website.
This isnāt the first time. Several years ago someone whom I reported as an abuser had her subs reduced on the channel she was on with me but viki did not revoke the personās contribution privileges. Despite that āorganizational knowledgeā, I later learned the staff gave her the managerās position on an already completely subbed channel I had worked on previously when the original manager became inactive. The abuser had the nerve to edit the Final Credits to thank herself as channel manager, even though she had not been on the English subbing team and had never contributed any lines to the drama and showed no respect to the original manager by removing her name off the cover page.
Can you imagine my surprise and anger? I wrote to the then head of community support who promptly removed the abuser.
Let us give the viki community support team the benefit of the doubt for this huge error. Perhaps the person who read your abuse report is no longer at viki since it is ten months ago that you reported the abuse? Or perhaps different people review abuse reports and assign channels? I notice when I report to @QC, I get a canned reply from someone whom I donāt communicate with at community support.
Too bad you missed out on the special one-year anniversary gift @justine_desmoulins and @zyxw are going to get.
A lot of people here have issues with their native language, including some of the English natives.
Iāve had a few CMs whose English was so bad that it created misunderstandings. Once I even used someone who spoke the CMās own language as an interpreter.
Thatās the same in every language. Iām aware that in some language communities these people might be not as welcome. On the other hand, I know from cases in our community that some people tend to improve a lot with some guidance (or at least put lots of work into it). Still, I wouldnāt recommend moderating or editing to everyone necessarily.
I feel sorry about thatā¦ But I checked again, and I reported the āfake translatorā on May 30, but theyāve been active for a year now and were removed a few times.
The other matter was submitted more than 7 months ago, updated around February and closed in March. Now, I received a message in July about it.
Not to forget the person that put me in a message with a community manager to make some weird claims. The support / complaint management on Viki isnāt meeting the expectations.
@cgwm808 Thatās daring! Thank god it was handled fast! Who know what could have happened!
Indeed, before I was mainly in contact with jeslyn, poor her, I wasnāt always soft because itās always complicated with reports. But I did appreciate her keeping in touch at least.
The issue with this report is that it was supposedly handled but for the wrong assumptionsā¦ The title was cleary us of a software, and they somehow understood āseveral accounts were run by one contributorā Which is totally not what I was informing them of. So you can only imagine how I was taken aback. Therefore I immediatly reopened the ticket. Since then I only added more and more information and Pmāing them from time to time. But nothing really changedā¦ So Iām still waiting and seeing my language being butchered.
Surely, but it just means they should communicate more between staffs/departements. That is also why I asked a clarification of their tasks. So we know. But they are not interested in sharing apparentlyā¦
I donāt know who ever had the idea of creating subbing academy, but that was a damn idea.
Still, itās also while training in the academy that abusers get caughtā¦ And thatās why Iām probably one of the only French contributor to create reportsā¦
(Iāve added two examples in the main message, since I showed you her english capacity, I though I should show you her French. Although, it might be harder to understand for some OL, I tried my best to explain in English. I should really post them in the funny subbing mistake topic. But theyāre more horrendous to me than funny.
@justine_desmoulins
Indeed I have had several experiences in which community support is unaware of what another department did until we users asked community support about an issue. One time there was even a survey of users done by a department other than community support. And in one instance a community support person asked me for information which is surely in the records of community support.
I too miss Jeslyn.
But I checked again, and I reported the āfake translatorā on May 30, but theyāve been active for a year now and were removed a few times.
The support / complaint management on Viki isnāt meeting the expectations.
