[Viki Community] New Moderator Roles Requirements

Yes I’m also happy that they come up with a solution against the hoarding. As a CM I try my best to prevent it from happening but you cannot check everything of every user etc etc.

I have 30 mod projects which seem to be a lot but I’m on Viki since 2009 and most of them are projects from years ago when I was not so much into segging yet or I wanted to help a friend out.

So yes I think Viki should come up with a solution for people who have a mod position for an other purpose then subbing.

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For the Dutch NSSA, we got 2 designated training channels where we train new subbers. These training channels cannot be viewed by Viki viewers. That means that the trainees can work at their own pace on the series and we as moderators can give feedback and/or put extra notes directly in the segments apart from the feedback we give in the google docs designed for this.
All 3 of us, @mirjam_465, @damiechan and me, are added there as moderators.
If the training channels also count as 2/3 or 2/5 mod positions one can take, then our choice in projects is really limited. Especially if you consider the fact that the 2 channels will never be completed anyway and why should they? You don’t need an entire series to train a newbie and the episodes can’t even be seen by the viewers

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I absolutely agree with you, not every community faces the same issues, and what might benefit one might be a huge disadvantage to another one.

In my community there are some wonderful moderators who are willing to go the extra mile to help you, but there are also those who are hoarders and they have their set teams, meaning almost every project you see the same people and they never give others a chance. There is a certain moderator,I won’t mention a name, but they have like 10 unfinished projects and there’s a mix of long and short dramas, but point is they are all unfinished. I was watching one of the dramas they are a mod for and I saw that the subs for our language were nowhere near being completed so I checked the team to see who was the moderator and I saw who it was and went to their profile and that’s when I saw that they had a long list of unfinished projects so I was bored enough to check all the projects and I discovered that for I think a drama with 70 episodes there were only around 14 translators for my language. That’s only part of the issue tho, the biggest issue is that from that team only one person had 4,000 subs the rest has 1k or 2k. But now guess how many the moderator had? Almost 20k. For another project it was the same issue, it was 80+ episodes and the team only had 10 people, they had few subs while the moderator had 30k+ subs. And the same story repeated for almost every project where they were that language moderator.

I saw that said moderator has various unfinished projects so I messaged the channel manager from a project that really interested me and that had been sitting there without subs for that language for a while. The reason I had to message the CM was because the moderator never answered my message. Now mind you, I am fairly new and I am still learning, so my message was asking the CM if I could be co-moderator to you know help the moderator while also gaining experience and learning. Well the CM answered me that the moderator did not want to have a co-moderator and that they thought it was because even though the show had around 70+ episodes they could take their time since it’s not a show that’s currently airing.

Now my issue with that is that yes while there is not as much of a hurry because it’s not airing does that excuse a moderator to have a series sitting there unfinished just because there is no hurry? All projects should have a deadline and not just have them sitting there because you keep hoarding projects and leaving some of them sitting there without subs. Even though its not airing it does not mean that people are not watching it. If you take the responsibility over a channel then you need to get it moving and completed as fast as its possible. Like one of my favorite moderators says, when we accept a responsibility then we must fulfil it.

A lot of moderators like that have 500,000 and when they apply to Mod positions obviously it goes to them because they have “experience” but the reality is that when you really check they have a long list of unfinished projects and that’s very unfair to other moderators.

So that’s why I partially agree with the new decision. On the other hand there’s the quality issue of subs. 3k subs are not enough for someone to be a moderator and know how a team should work. I personally first started doing subs, after I felt comfortable subtitling I moved to editing and now that I am getting the hang of editing I plan on working as a channel mod, preferably as a co-mod to gain experience.

Viki should seriously have a team to answer tickets, there are so many inactive CM’s and language moderators with unfinished shows/series/movies and those projects are just sitting there.

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1000% agreed, i do know a moderator who is a little ‘hoarder’ and very recently i’ve seen them getting the newest dramas projects, meanwhile i do know well they have at least one project they don’t really care at all, new episodes are coming out and noone touches the subs for weeks. Why does this person get to have all the ‘cool and fun’ new projects that are coming out, if the ones they already have are totally undone and left alone?
These people have 0 responsibility, noone checks on them either. And i guess they get new mods roles just bcause the long time they’re here for or whatever, but their job is done so badly, because if one can’t take care of current project, why take so many new ones?

I often don’t even know who to reach out to, i feel like most people would treat me like someone worse, because i’m relatively new. Like ‘sit and listen, because others been here for longer’. Sure, but a lot of these others are not responsible at all and do not think that real people are watching these dramas and waiting for subtitles, while they leave some shows alone and don’t bother about them, taking more and more new language mod projects.

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You’re forgetting the other channel. We have 2 training channels but we are also mods of the NSSA channel. So it would be 3/5.

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I think OL Mods should have a button to sign out of projects themselves. This would then notify the CM of Mods decision. It would also be great for the Mod to have the possibility to write a text with the reasons why they’re quitting the project. But once you click that button, you would immediately remove yourself from the team.

This would solve issues we face when being assigned to old projects where CMs are no longer active. Not to mention that it would greatly speed things up and save everybody lots of hassle.

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I think kohakuchim is from Polish community and I deffinitelly agree, I think some people even forget about their projects? Like there is one episode translated or nothing at all, many projects are unedited or just messed up. That’s the only reason I think this change could be good. Maybe some projects would be finally finished? But I’m afraid they would be rushed with some google-translated versions of subtitles and the cycle would continue.
What I think would be good, if on the profile we could see all projects that a person currently moderates, probably a wall of shame for some people :smiley: Then the CM’s could check for themselves, if it’s from Ninja Academy or some unavailable project or a hoarded project
I think Irmar made some good suggestions about the time of the release also.
Right now the main problem is that if the CM wants to check the projects of a certain moderator, they have to go through a ton of things and that’s also not effective (if mod for example didn’t make a single subtitle on the certain project).

I think this change will affect people of the different communities in a different way and we will have to see.

(@kohakuchim I can’t vouch for you now, because we’ve never worked together, but we can talk to each other on the DMs, maybe work together and then we can apply to something as a mods together, it’s easier to get a project as 2 people, I have some numbers on my profile and some experience, so I think we would be able to get something. I’m not a hoarder, but I admit, that I have my moments of lagging behind, my fault, that’s mainly because I edit everything by myself)

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God forbid that, there is nothing worse than watching a series that leaves you crying because the subtitles make no sense. I have dropped so many series on another platform because the English translations are trash and I would hate to see that happen here. The reason we dedicate time to this is to provide subs so that other people can also enjoy the sires in their native tongue.

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As someone who is also somewhat new I agree with that. Some people are very nice when rejecting your application, but others are very rude. Time ≠ quality

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What if they pulled out of the team without informing the CM beforehand? Or in the case that an arguement breaks out and mods remove themselves in protest? The CM would be stuck with no mods.

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Why would you need to inform the CM beforehand? It’s the same as sending a message to the CM, except the CM doesn’t have to do anything. And they would know that the Mod pulled out of a project because they would get an automatic notice/message.

That I leave to the CMs who warrant such behaviour from their Mods. If the CM did something so bad that most Mods want to leave, they will leave no matter what, even in the current slow manual system we have. Quitting a project is the same as quitting a job. You shouldn’t be held hostage by a CM or, perhaps more importantly, a generally bad project.

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Well, what if the CM is right and the mods are friends? Beig allowed to remove yourself from a project… idk if that’s a very good idea. You could even have mods dropping out because they’re bored of a drama. And then we’d have even more abandoned projects that take forever to complete. Especially if it’s an English team problem.

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You already are allowed to remove yourself from the project under any (and none of the) circumstances. Yes, if you’re bored from the drama you translate so much that you want to quit, you should quit! Because it slows down your overall productivity on Viki (maybe you even want to quit Viki altogether). Because there might be another person who is interested in the same drama, but doesn’t know, want or doesn’t dare working with you. In my language if they see an empty spot in a project, newer volunteers are more likely to jump in and finish it.

One’s sense of responsibility is one’s own. And we do this job on the side, as volunteers. Each of us has a different opinion on what they’re willing to give to Viki, how far they are willing or able to go with volunteering. And that needs to be respected.

If you work with a person a few times, you learn how much you can rely on their work. And perhaps remember that this Mod/Subber has quit two of your projects recently. So maybe they shouldn’t be assigned to this new project, after all.

Edit:

Wait… :thinking: Have you never removed yourself from a project or seen anyone remove themselves from a project before?

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Oops! I didn’t know you could do that! :sweat_smile: I apologize for my ignorance. I’ve only ever seen volunteers request to be removed.

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:smiling_face_with_three_hearts:

No need to apologise. You just confused me for a second there :blush:

It just goes to show how strong your sense of commitment is to your projects :raised_hands:

Wait… at this moment to remove yourself from a project, you have to send an email (request) to your CM. Is that the request you were referring to?

P.S. We are editing our responses too quickly for this conversation. Which is why Discord is so much better to communicate.

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Lol. So to keep things straight… the only way to remove tourself from a project rn is to contact the CM, right?

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But I need to be able to add my newbies, I can’t do that as an editor. But I can’t keep bothering the CM about it either. This is only possible as an All Language Moderator.

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If you have projects exclusively for NSSA, send a message to Viki Staff to whitelist them. I have such a project, and I did so.

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That’s right! :grin:

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You’re right, Alex. As an English Editor, I cannot add newbies, only as an English Moderator or All Languages Moderator. I can edit TN or open and close episodes. When I trained GEs, I was CE, or the CE added them for me to train. If you train several newbies, that is too bothersome to keep asking the Language Moderator to add them.

Training Channels under Segging or Subbing Academies must be exempt because they ensure quality work gets done!

I have never applied for CM because I’m busy enough with editing, but I have been CE for new CMs and had to guide them or ask my friend Mirjam to guide them. Many CMs don’t know how to add our English roles properly, and there where cases where we were all added as All Language Moderators or even just as subbers! For one drama, I had to ask the CM three times before she added our roles properly. So I can see there are/will be issues of policing Language Moderator roles due to lack of knowledge on the part of CMs.

The hoarding of moderator roles does need fixing.

The issue of quality subs in other languages does need consideration. I have a friend who worked as a professional translator over 30 years. She is often high on the leaderboard, takes on more than five projects, prefers to work alone because she is appalled at translations in her language done by others, and she volunteers daily. Viewers message her begging her to take on a project because they recognize her skill in translation and hard work. I think this new regulation would unfairly affect responsible, hardworking OL Mods like her. She won’t accept a project unless she knows she will complete it in a timely manner! She has a schedule where she dedicates time to each channel.

I think Viki needs to start at the top of the team and sort out all inactive CMs and CEs, then you can clean up the hoarding Language Moderators who start projects and never finish! A responsible CM would remove all Language Moderators who are inactive. Under “Activities” on each episode, I can see all people who were active and how long ago. I can see that a Ukrainian subber worked six minutes ago on an episode that our CE just released. All Language Moderators can see how many languages are at 95% at any given time.

  1. We need more responsibility on the part of our CMs.

  2. We need English Teams that do not hoard because they affect all language teams under them.

  3. Viki needs to look at the number and quality of shows they license. If volunteers are dropping the boring/bad channels, Viki doesn’t need to spend good money on such channels.

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