Although it is not a volunteer I know very well, I give Nimi my full trust, as she has the support of several volunteers I have interacted with on this forum and whom I consider responsible in their work.
Seriously, I really don’t understand what’s going on with Viki. Lately, with all their actions, they give the impression that they want to get rid of us. It’s shocking to find that all your hard work, all your time invested here, is going down the drain.
When asked for help with evidence, they either close the tickets or leave them open and don’t respond for months. I really don’t understand what Viki is trying to prove? I understand that it’s hard to make a judgement on quality, given that you don’t have native staff for every language, but you can’t just delete someone’s subtitles that way either.
At the moment, I invest all my free time in Viki work. Dozens of hours weekly and hundreds monthly. If I found myself in such a situation, that would be the end of my Viki activity. If you don’t want to get involved in cases of real abusers, at least don’t hurt those who do their work responsibly.
If there have been complaints from other volunteers, I want to take advantage of this topic and draw Viki’s attention to a very dangerous situation when it comes to mass complaints. Recently, in my community, there have been volunteers asking for the deletion of subtitles of older projects on the grounds that the quality is very poor. I was recently contacted by a CM of a project for which this was requested. Being one of the few moderators who only subtitle with other volunteers and who give every new volunteer a chance, I got to know my community very well. Thus, just by looking at the team of a project, I can tell whether or not there are serious problems with the quality of subtitles in my native language. So, Viki be careful how you approach such situations. If we are talking about senior Viki staff, they probably already know our problems and know how to deal with them. However, if new Viki staff members have recently joined, the experienced ones should explain some of our issues to them. Otherwise, Viki will end up without quality volunteers.
Once again, I really don’t understand what Viki wants to do with us. Stop discouraging responsible volunteers. Be more involved in our discussions, show that you care about the people who make your company functional and profitable for the most part.