Project Finder - Phase 1: Behind the Scenes
At the end of last year, we were excited to inform you that a new Project Finder was in the works! The soft launch of phase 1 was released last month, and it’s just one of many steps forward to make Project Finder even better.
The engineering team behind the scenes have been hard at work, and though it may seem like small changes, we wanted to share some behind the scenes info!
PHASE 1 - Problems to be Tackled:
(1) Make Volunteer Roles Clearer
This was a big one! We received lots of feedback that new volunteers don’t realize all the channel roles you can possibly take on. The old Project Finder displayed a Channel Manager tab only, and it wasn’t so clear that there were other roles – Segmenter, Subtitler – available as well. It may seem like a little detail, but tabs were added to make it clearer:
(2) Make Search Filter Users more Intuitive
Based on user interviews, the search filter options were confusing for a lot of new volunteers. For example, the old Project Finder, if you selected that you wanted to be a segmenter, having to choose a subtitle language may not have made sense. The new search filters were streamlined to be easier to use.
(3) Fixing the Filters
Irrelevant shows would sometimes appear in Project Finder results, and our engineers are fixing that! The internal filters will continually be worked on in the next Project Finder phases.
(4) Think from the New User Experience Perspective
On the old Project Finder, shows in search results would display “Original Language,” which based on user interviews, was confusing. Does this mean the country of origin language, or the source language?
Additional feedback we’ve gotten was that “Contact the Channel Manager” was confusing to new users who weren’t sure what a Channel Manager was. The wording was changed to a simple “Apply” button to encourage new users.
Designated channels are shows where you have to be a part of the channel team to work on it. This term was displayed on the old Project Finder, but was not defined and therefore new users did not know what this meant. This label was removed for the new Project Finder. As of October 2019, all new channels are automatically designated.
(5) Redirecting Channel Team Applications
Previously, Channel Managers would receive all requests from Project Finder. Now, if a Moderator for a language is available, subtitler requests will go to them instead of the Channel Manager. If there is no Moderator for the selected language available, the request goes to the Channel Manager(s).
Additionally, if a show has two Channel Managers, the application will now go to both. Previously, the old Project Finder would have the applicant select from 1 of the 2 Channel Managers. New users were unsure of who to select, or sometimes, if one Channel Manager was on break but received the message and the other didn’t, this caused delays in responses.
PHASE 2 – So what’s next?
- Improve Project Finder discoverability
- Continue to improve search filter accuracy
- Continue to market channel roles and availability more clearly
Please try out Project Finder phase 1 and share your feedback on the form!
All of this feedback goes back to the engineering team, and will be helpful for them with the next steps. When you visit Project Finder, you’ll see a Give Feedback button on the upper-right!
We thank you for your shared feedback and experiences, and all your help!
Viki Community Team